ETComm provides free warranty service of product for a period of 12 months since the date of delivery of the product, including back-up support service and failure parts replacement service, in which back-up support service means: You can obtain the warranty and technical support services of ETComm products by telephone, fax, e-mail and internet etc.

Service Introduction

01 If a trouble occurs to the terminal device during the course of using or purchasing, please contact the distributor to get support firstly.

02 You can still receive technical support from ETComm Company when out of the warranty period and warranty coverage, but you need to pay necessary fees according to the service time and service type.

03 To ensure that you can get fast and efficient service, please provide the following information when contact us: user contact information, distributor information, software version, product serial number (affixed to the product housing and install CD-ROM), purchase date, the system environment and the description of the problem of the product and so on.

04 When the product you purchased can not meet your specific needs, ETComm can provide you with customized product service and will make its commitment to service quality. If you need, please contact us through the distributor from whom you purchased the product or the service channel of ETComm.